Terms and conditions BagEZ
Terms and Conditions: BagEZ

In these terms and conditions page, we describe the contract you, the client or buyer, agree to with the sellers of the BagEZ holder. Bagez products are guaranteed against workmanship defects for 30 days for manufacturing and structural defects in welding and joining the metal components that comprise the frame and not for the paint that chips or for any rusting. The Powder Coating on our items resists cracking, peeling, and chipping. A Powder coat is an abrasion, corrosion, and chemical resistant, but there is no guarantee or warranty that it will not crack, peel, chip, scratch, or corrode. A powder coat can crack, chip, peel, abrasion, or corrosion and is not chemical-proof.
The finish will resist failure in “normal” service use but not harsh use, such as scraping over rough surfaces.

Terms and Conditions: Powder Coated Holder

Powder coating is more robust than paint but has its limitations. The environment it is subjected to, saltwater environments used by those living in ice/snow areas, for example, degrade the Powder coating. Immediate cleaning after exposure to harsh environments may prolong the coating life. If the metal gets scratched or opens up from a chip and is left unprotected, that exposed area will rust and spread quickly. The rust, if left untreated, will erode at the finish. Any scratches or chips must be treated. A coat of powder coating paint to cover and seal the exposed area may prevent further corrosion. Painting over the exposed area is not 100% foolproof. It is environmentally dependent. If the product is constantly exposed to harsh environments, it must be checked periodically to prevent further damage. The color will stay bright and vibrant longer than paint under everyday use conditions, and the elements and the finish also require some maintenance (mentioned below).

Terms and conditions: Limitations

Aspects to consider when determining the longevity of powder coatings include the environment, salt, pollution, general deposits, etc., as they will affect the product’s lifespan. It is always suggested that you follow a maintenance program to assist the longevity of the coating. The effects of ultraviolet light, pollution, dirt, grime, and salt deposits can all accumulate on your powder-coated surface over time.

Terms and conditions: Maintenance

A straightforward regular maintenance program should be implemented to ensure the removal of any residues and extend the practical life of your powder coatings. As a general rule, cleaning should take place every six months. Maintenance will depend on where pollutants are more prevalent, especially in coastal or industrial regions; cleaning should be done more frequently (i.e., every two months). To clean your powder-coated surface: 1. Carefully remove any loose deposits with a wet sponge. 2. Use a soft brush (nonabrasive) or cloth and a mild detergent solution (pH 7-8) to remove dust, salt, and other deposits. 3. Rinse off with clean, fresh water. Detergents that recommend using gloves when handling should be avoided as this indicates that the detergent is harsh and unsuitable for cleaning Bagez. Although some strong solvents are recommended for removing sealants or residues, these will harm the powder-coated surface and should also be avoided as the damage may not be visible immediately and may take up to twelve months to appear. If paint splashes, sealants, or other residue need to be removed.

Terms and Conditions: Malformation

The frame may incur slight bending due to the weight due to the loads of the bags over time; this is normal, but it will not interfere with the functioning of the Bagez. Store Bagez when not in use and is not under pressure or weight. Bagez must be removed from the bin during garbage pick-up days and will cause damage to the sorting and other functioning mechanisms at sorting or waste facilities and cause personal injury Due to parts acting as projectiles when subjected to pressure. Do not make any makeshift connections that secure Bagez to the bins.
The plastic fasteners used to secure the bags to the frame may break and deform over time due to temperature fluctuations and must be replaced to avoid users and bags getting cut or scraped. Use only recommended bags, and avoid using thicker bags that may cause parts to get deformed and break. Never force fasteners over thicker materials, as it will cause additional weakening and breakage, resulting in sharp edges that may cause bodily harm during use or storage.

Terms and Conditions: Product Use

Do not let anyone unfamiliar with the unit use it, as improper use may result in bags tearing, splitting, or damaging the garbage bin or Personal injury. Always consult a doctor if any wounds occur during using the product as it is exposed to waste and will result in infections and diseases that may result in fatal or life-threatening or even amputations. Use good judgment.

Terms and Conditions: Return Policy

  • Return the Goods Authorization (RGA) number before returning your Bagez unit if you are unsatisfied with the product. RGA number must be obtained from customer service. RGA requests can be made up to fifteen (15) days from the date of purchase. The product must be shipped in packaging similar to the original packaging to avoid damage during transit. Only the cost of the purchased item will be refunded. No damaged or missing components items will be accepted. Customers pay freight charges to get the product to their business or residence and return it to our facility. Bagez reserves the right to refuse any return not in compliance with the above.
  • All products must be inspected upon delivery, and packaging material must be scrutinized for any damage upon transit. All damage should be documented on the delivery bill, and the product should be refused if you do not wish to keep the merchandise due to missing components. The same day you receive the merchandise, call or email Bagez at +1 647 608 1607 or [email protected] to report any damaged goods or missing parts. Bagez will pay the shipping charges for items needing to be replaced, repaired, or missing from the contents at delivery.
  • For any returns, never ship back the items without acquiring a Return Goods Authorization (RGA) number from customer service before returning your Bagez unit. RGA number must be obtained from customer service. We are not responsible for any charges or products sent to us without a properly completed RGA form and confirmation.
  • We do not accept returns for any damages related to customer damage,
  • All Customer pick-ups for any products at our facilities are the responsibility of the customer to inspect all products at the time of pick up. Once a customer leaves our facility, the customer is responsible for any damage that may occur due to transporting and setup.

Terms and conditions: Wholesale / Custom Orders

Special or wholesale orders once ordered and in production, which are above twenty-four (24) hours, cannot be canceled and will be charged to the customer. Any deposit amounts placed will be forfeited.

Shipping Policy

The total invoice amount may NOT include Freight charges. If you do NOT see freight appear, this does not mean the cargo is free; we may be unable to calculate it online. Bagez may ship out using various common carriers, transport companies, or courier agents, whichever is less expensive. Our products are classified as “oversized” and can have additional charges. If shipping charges are not directly stated to you online during purchase, we will add the correct amount to your credit card once we know the final shipping charge from the appropriate carrier. 

Terms and Conditions: Unforeseen Charges

Costs may vary depending on the volume and weight of ordered products, what part of the country you live in, and the size of your order. Two charge amounts can appear on your credit card, The first for the actual product charge you see on this invoice and the second for the freight(Again, you may not see the freight amount appear on the electronic receipt, but a final invoice will be mailed with the correct shipping charges). Please call us for the exact freight rate or cancel the order within one business day; otherwise, the order will have been processed. If an item is refused upon delivery or the customer decides to return the product for any reason besides receiving a damaged product, the customer is responsible for shipping charges to your door and back to ours.

Terms and conditions: Freight/Delivery

  • All freight charges are prepaid and may include taxes to be added unless other arrangements are made. Orders will be shipped via carrier agents stated on the website whenever possible. Orders with a tracking number may incur additional charges. When volume and weight limits are exceeded, we will strive to ship the least expensive, most direct way, considering good product condition, unless instructed otherwise.
  • Bagez maintains a very high standard when shipping your orders quickly. Most Products ship within 1-7 business days but are not limited to. Other items may have up to a 3-4 week lead time but are not limited to. Any order requiring next-day shipping or special expedited shipping attention must be placed no later than 11:00 am EST. Please call us at +1 647 608 1607 if you have any concerns regarding your shipment. Bagez reserves the right to withhold any order for processing for any reason.
  • You will be expected to accept the delivery. If our courier cannot complete the delivery of a shipment, a notice will be left stating that a delivery has been attempted, or the product may be dropped at your door. The company is not responsible for any damage to the property or harm that any person may incur by the placement of the product on the addressed property due to the carrier agent. The courier will attempt to deliver the shipment without additional charge. However, if the courier cannot deliver, a service charge may be applied to your account. Please ensure the delivery address and any special instructions are correctly documented at the time of order.

Terms and Conditions: Inspection and documentation

During delivery, we advise you to inspect the package before accepting it. If damage is noticeable, please mark “damaged” on the shipping document “Delivery Receipt” before you sign it. You may choose to decline the shipment, and arrangements will be made to rectify the situation. If damage is severe, Bagez will initiate a freight claim with the courier.

Multiple agencies will deliver shipments that get Bagez to you in the quickest time possible. We are not responsible for any damage or harm caused to or by the courier to the person on the property during delivery.??
Purchaser must inspect the delivered product before signing the Shipping Document “BILL OF LADING or DELIVERY RECEIPT” provided by the delivering carrier. Please mark “DAMAGED” on these documents before signing for the delivery. Failure to document any such damage may result in delays in resolving or not being able to resolve any possible freight damage claims and delays in rectifying any problems encountered regarding freight damage mitigation. We do not accept returns due to bowing, warping, etc., over time.

Terms and conditions: Payment

  • All orders invoiced must be paid entirely at documented prices before the date of shipment.
  • Shortages – If an order arrives without all items shown on the packing list, a notation must be made on the delivery receipt, and customer service must be advised immediately. Any missing components will be shipped to the customer at no additional charge.
  • Noticeable Damage or manufacture defects – Upon receipt, check products carefully. Note any damage or abnormality on the delivery receipt on the delivery receipt. Delivery receipts signed completely, without any noted discrepancies, will be the consignee’s responsibility, not Bagez. Notify customer service by email regarding any problems within 1 day. Bagez is not responsible for products reshipped from the original destination. For unsigned deliveries, the customer has two days to contact customer service to report any damage or missing components.
  • Return policy for customers unsatisfied with the product- Any customer unhappy with the product has fifteen (15) days to return it. The proof of purchase or receipt must be retained. Two (2) additional days will be added for any delivery or receiving of a shipment that is unsigned by the customer. Do not return the product until you have notified a customer service representative and have a Return Goods Authorization (“RGA”) number.
  • Collect Shipments are the responsibility of the consignee.
  • Product pricing may sometimes change, and Bagez reserves the right to increase prices on our website. Customers are responsible for paying any taxes incurred to ship the product to them based on location.

Terms and conditions: Product Specifications

  • Specifications of all products are subject to change without prior notice when such changes achieve improved product appearance, design, or performance.
  • Weight: All weights are approximate and may vary.

Terms and conditions: Product Suitability

  • Every effort has been made to describe our products accurately and to define their general usage. No other performance claims are implied or will be recognized in the event of improper product selection. The buyer is responsible for determining the suitability of the product selection and assumes any liability relating to it.
    Always use good judgment when using Bagez. Remember, it is a steel and hard plastic product. It should always be used carefully, as directed and recommended by us, and never under the influence of any substances. PLEASE CONTACT OUR CUSTOMER SUPPORT DEPARTMENT IF IN DOUBT.
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